Support & Legal Center

Welcome to the DISC Insight Support Page. We are dedicated to helping you understand and navigate your personality profile while managing the app's features smoothly.

1. Customer Support

If you encounter technical issues, have questions, or want to suggest layout or feature improvements:

• Email: [email protected]
• Response Time: We aim to respond within 24–48 business hours.

💡 Tips: To help us assist you faster, please include your device model and operating system (OS) version in your email.

2. Privacy & Terms

For full transparency, you can review our complete legal documentation at any time:

• Privacy Policy: Governs how we process, store, and secure your local data.
• Terms of Service: Dictates eligibility, usage limitations, and important psychometric disclaimers.

3. Data Deletion Instructions

Since DISC Insight works completely offline and stores your data solely on your device within the secure disc_history.json file, you have total ownership and control over your data deletion:

• How to delete individual history records: Navigate to the History screen within the app and use the delete action on specific entries, or use the option to clear all history.
• How to completely remove all data: Uninstall the application from your device, or clear the application cache/data through your device's system app settings.

4. Frequently Asked Questions (FAQ)

Q: Where is my data stored?

A: Your registration info, question answers, and assessment history are stored entirely offline in your device's secure internal storage. They are never transmitted to external cloud servers.

Q: Why am I unable to export or share the PDF report?

A: DISC Insight generates and triggers the PDF using your device's native system share sheet. Please ensure your device has a compatible PDF viewer application installed and that system permission for file sharing is allowed.

Q: Can I run tests for multiple profiles or candidates?

A: Yes. Each assessment runs independently. You can register a different candidate name/email combination before starting a new test. The local history screen preserves each record alongside its specific candidate details.