Support & Legal Center

Welcome to the Persona Scan Support Hub. We are dedicated to helping you smoothly navigate the application's features and understand your personality profiling tools.

1. Customer Support

If you encounter technical issues, have feature requests, or need general assistance, our support team is here to help.

• ✉️ Email: [email protected]
• ⏱️ Response Time: We aim to respond to all inquiries within 24–48 business hours.

💡 Tip for Faster Support: To help us troubleshoot your issue quickly, please include your device model and OS version (e.g., iPhone 15 Pro iOS 19, or Samsung Galaxy S26 Android 16) in your email.

2. Privacy & Terms

For full operational transparency, you can review our complete legal documentations below:

• [Privacy Policy] – Understand exactly how your local data is safely stored and managed.
• [Terms of Service] – Review eligibility requirements, usage rules, and our psychometric disclaimers.

3. Data Deletion Instructions

Because Persona Scan operates completely offline, you have 100% ownership and control over your data. We do not hold copies of your records on external servers.

To wipe your data, use one of the following methods:

• To Clear Assessment Records: Navigate to the Onboarding or Result screens inside the app and tap the option to clear your history. This immediately deletes your saved scores.
• To Wipe All Application Data: Permanently uninstall the application from your device, or navigate to your device's system settings (App Management) and select "Clear Data / Cache."

4. Frequently Asked Questions (FAQ)

❓ Where is my data stored?

Answer: Your registration info, question answers, and psychometric histories are stored entirely offline in your device's internal secure storage (specifically utilizing the last_result_v1 key in shared preferences). Your details never touch a cloud server.

❓ Why can't I export or share my PDF report?

Answer: Persona Scan generates reports locally and hands them over to your device's native system share sheet. If the share button isn't working, please ensure your device has a dedicated PDF viewer app installed and that your system security settings permit local file-sharing actions.

❓ Can I manage multiple user profiles at once?

Answer: Currently, the application is designed to retain your most recent assessment result only. Retaking a test or manually clearing your history will overwrite the previous profile data.